Cloudnet offers a satisfaction guarantee on our
Webhosting and Shoutcast Services .
If you are not completely satisfied with our services within the first 30 days from the date of your signup, you will be given a full refund of the amount paid for the Web Hosting or Shoutcast Hosting.
Satisfaction guarantee only applies to first time customers, so if you use our service and cancel, then signup again at a later date, the satisfaction guarantee offer is no longer applicable.
Only one (1) refund per customer will be honored. (For example, if you signup and request a refund, and then signup at a later date, the money back guarantee does not apply.)
Domain registrations do not come with a 30 day money back guarantee. If you decide to leave us after 30 days, we will release the domain key to you and request for it to be ported to another provider.
99.9% Uptime SLA
If in the unlikely event that our network connectivity fails for more than 0.1% of a calendar month, we will credit one day's service fee for every hour it is unavailable. The maximum credit will not exceed 100% of the monthly service fee charged for the affected month.
Network uptime is calculated at the end of each month. In order for you to receive a credit, you must request such credit by 5th day of the following month in which you experienced network unavailability. You must request credit by contact our Support Department through your Client Area account. The body of this message must contain, the dates, times and the nature of the issue, and your account username. Credits will be granted within seven days of your credit request if Cloudnet confirms the unavailability.
Credits shall not be provided to you in the event that you have any outage resulting from
1. Scheduled maintenance as posted from time to time on our 'Network Status' page
2. Circumstances beyond Cloudnet reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, unavailability, interruption or delay in telecommunications.
3. All credits given are non refundable and may only be used to pay current or future service fees.
4. Your account must be in good financial standing and be in compliance of our Terms and Conditions and Acceptable Use Policy